FAQ's
How much do I need to donate to charity?
How much of the donation is provided to the Save the Children charity?
We give 100% of your donation to charity. The additional costs to advertise is separate from your donation (and is not part of the charitable donation).
How many people will see my ad?
The price of the package you choose will determine how many impressions / people see your ad. We guarantee that your ad will receive a specific amount of impressions.
What are impressions (how many people will see my ad) vs frequency?
Impressions are the amount of times your ad is shown. The same person can see your ad more than once; each time your ad is delivered to someone counts as an impression. Depending on how many people live in your geographic territory will determine the frequency that an ad is shown to the same person. We guarantee a specific amount of impressions; but typically, the frequency will range between 1-2 times per person.
Do I need to give you access to our Facebook or Instagram accounts?
No, our ads are run from our platform, but clicks can go to your website, social media pages, or even review sites like Google.
What About Comments on Social Media?
When people leave comments on your ads, our team will moderate them based on our discretion. Inappropriate or negative comments will be deleted. Comments requesting information will be either forwarded to your website or an email address that you provide us with.
Where Do You Get Your Ad Images?
You can provide us with a suggested image to use for your ad. Our team reserves the right to reject images if they contain offensive content, or content that our marketing team believes may cause the ad to get rejected.
If images aren’t provided, our team will source images from either your website or stock photo websites.
Who is Responsible for Copyright Protected Images?
In Front of Many is not legally responsible for images sourced from your website that you don’t have a license to use. We will provide you with a proof ad before going live with the ad, and ask you if you have a right to use the image we sourced from your website.
Which platforms do the ads run on?
Currently, we are advertising on Facebook and Instagram.
How far away from my business do the people live who will see my ads?
We typically target people within a five mile radius of your business. If you live in a lesser populated area, we may increase the distance by a few miles to increase the audience size.
What is a “business spotlight” ad and how does it work?
We focus on showing the local community that your business cares about charity, and mention that your business donated to the Save the Children charity. We don’t say how much you donated; that amount is up to you. We also bundle a specific offer with your ad for customers to take action, as well as your contact info.
Is there any contracts or obligations or refunds?
There are no contracts, and you can cancel anytime before the next 5 business days of your next billing cycle to avoid any additional charges. Your ads are setup as a month-to-month subscription. There are no refunds provided once your card has been charged, since we actually spend our own money on delivering your ad, designing your ad, writing your ad, managing your ad, etc.
How often can I change my ad image and copy?
We are happy to create a new ad for you each month. You can change your ad any time you want, but we need at least 2 weeks to create your ad and coordinate with you for approval.
If we don’t receive notification from you that you would like to create a new ad within 2 weeks of the next billing cycle, we will continue to use your ad from the previous month.
What rights do you have over the ad that we created for you?
The ads are expressly used for our advertising team to advertise on social media. These ads are not licensed for you to use anywhere else, including: your website, social media, print ads, or on any other website.
If you want to use this ad for somewhere else, you would need to hire our team to design this ad specifically for the medium you are using it for.
Do You Bill as a Subscription?
Your ad package is signed up as a subscription service, with no minimum contract, and you can cancel anytime.
If you don’t cancel your service, your credit card will be charged again on the first day of the next billing cycle (in one month intervals).
How Do You Cancel Service?
You can either contact us on the contact page or login to your account and cancel the subscription. If you login to cancel your account, you can actually cancel before the first business day of your next billing cycle (as long as your card hasn’t been charged yet, you will be able to cancel).
If you want us to cancel your account, you would need use the contact form and notify us that you would like to cancel anytime before the next 5 business days of your next billing cycle date to avoid any additional charges.